Terms of Service

Last updated 19 June 2026 · Copus (Pty) Ltd · Republic of South Africa

1Acceptance of Terms

By creating an account or using any part of the Copus platform, you confirm that you are at least 18 years of age, are a resident of or operating within the Republic of South Africa, and agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

2Description of Service

Copus is a digital marketplace that connects clients seeking services (“Clients”) with skilled individuals and businesses offering services (“Service Providers”). Copus acts solely as an intermediary and is not a party to any agreement formed between Clients and Service Providers.

3User Accounts

You are responsible for:

Maintaining the confidentiality of your account credentials

All activity that occurs under your account

Providing accurate and up-to-date registration information

Notifying us immediately of any unauthorised access to your account

Copus reserves the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to other users or the platform.

4Service Listings & Bookings

Service Providers are solely responsible for the accuracy, legality, and quality of their listings. Clients are responsible for providing clear briefs and requirements. Copus does not guarantee the quality, safety, or legality of any listed service.

All bookings are subject to acceptance by the Service Provider. A confirmed booking constitutes a binding agreement between the Client and Service Provider only.

5Payments & Platform Fees

Payments are processed securely through the platform. Copus charges a service fee on completed transactions, which is deducted from the Service Provider’s payout. The current fee structure is displayed in the app and may be updated with 30 days’ notice.

Clients are charged the full quoted amount at the time of booking confirmation

Service Providers receive their payout after the service is marked complete

Refunds are subject to our Cancellations & Refunds terms (section 6) and our Dispute Resolution Policy

6Cancellations & Refunds

The following terms apply when a Client cancels a booking or a refund is requested. A reference to the “booking time” means the scheduled date and time agreed for the service.

Cancellations made by a Client more than 4 hours before the booking time are not subject to a cancellation penalty.

Cancellations made by a Client within 4 hours of the booking time will incur a cancellation penalty of 20% of the booking amount.

Cancellations made by a Client after the booking time has passed will incur a penalty of 100% of the booking amount (the full booking value).

No-shows, and bookings that are not completed, are not treated as automatic cancellations. In these cases the Client or Service Provider must follow the Copus dispute process set out in our Dispute Resolution Policy.

Refunds. All refunds are processed only after the relevant dispute has been raised, reviewed, and accepted through the Copus dispute process set out in our Dispute Resolution Policy.

Questions about a cancellation, penalty, or refund can be directed to disputes@copus.co.za.

7Prohibited Conduct

You agree not to:

Post false, misleading, or fraudulent listings or reviews

Circumvent the platform to conduct payments off-platform

Harass, threaten, or discriminate against any other user

Violate any applicable South African law or regulation

Use the platform to distribute malware or engage in phishing

Scrape or extract platform data without written authorisation

8Dispute Resolution

In the event of a dispute between a Client and Service Provider, both parties agree to first attempt resolution through Copus’s in-app dispute process, as set out in our Dispute Resolution Policy. Copus may, at its discretion, mediate disputes but is under no obligation to resolve them. Any unresolved disputes shall be subject to the jurisdiction of the South African courts. Dispute and refund queries may also be sent to disputes@copus.co.za.

9Intellectual Property

All content on the Copus platform, including the brand, design, code, and copy, is owned by or licensed to Copus. User-generated content remains the property of the respective user, but you grant Copus a non-exclusive, royalty-free licence to display and promote your content within the platform.

10Limitation of Liability

To the fullest extent permitted by South African law, Copus shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of income, data, or goodwill. Our total liability to you shall not exceed the fees paid by you in the 3 months preceding the event giving rise to the claim.

11Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, including the Electronic Communications and Transactions Act 25 of 2002 (ECT Act) and the Consumer Protection Act 68 of 2008 (CPA).

12Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via in-app notification or email at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

13Contact Us

For general questions about these Terms, please contact us at info@copus.co.za. For dispute and refund matters, please email disputes@copus.co.za. You can also write to us at:

Copus (Pty) Ltd

Registration number: 2025/443052/07

13 Shamrock Sands, 46 Hillcrest Drive

Beacon Bay, East London

Eastern Cape, South Africa

Questions? Email info@copus.co.za or use our contact form.