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Request Account Deletion

Last updated 30 July 2026 · Copus (Pty) Ltd · Republic of South Africa

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1How to request deletion2What is deleted3What we retain, and why4Timeframe5Contact

You can request deletion of your Copus account and the personal information associated with it at any time.

1How to request deletion

By email: send a request to privacy@copus.co.za from the email address registered to your Copus account, with the subject "Account Deletion Request". Please include your registered full name and the phone number or email on your account so we can verify your identity before deleting.
In the app: if account deletion is available in your app version, go to Profile → Settings → Delete Account.

2What is deleted

When your request is actioned, we delete your profile, service listings, messages, ratings, and the personal information linked to your account.

3What we retain, and why

To comply with South African legal obligations (including tax, financial, and POPIA record-keeping requirements), we may retain certain transaction and booking records for up to 5 years after account closure. This data is kept securely and used only to meet those legal obligations. See our Privacy Policy for full detail.

4Timeframe

We acknowledge and action deletion requests within 30 days.

5Contact

Information Officer, Copus (Pty) Ltd: privacy@copus.co.za

Registration 2025/443052/07, Beacon Bay, East London, South Africa.

Questions? Email info@copus.co.za or use our contact form.

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